Operation: ready, go

Moving into the operations side of refugee hotel hospitality has been energizing, and yet exhausting in a way that my brain is tired, but my body less so. Since coming to the hotel, my shift has been at least 16 hours long each day, and I find it invigorating in a way that I want to be the first one in and the last to leave, walking 3 doors down to my room at night and crashing into bed - a room that doubles as the medical unit and contains the PB&J sandwiches, so my nose is filled with peanut butter and each breath with the air shared by all the sick people in the hotel. And the funny part is that both of those things just make me smile, as I am surrounded by two aspects of hospitality we can offer to a very tired, hungry, and ill people.

There has been a necessity for adaptions, being in a new city. For example, the local bus station, only a 15 min drive, is staffed between the hours of 7am-1pm and 6pm-10pm, unless the system is down or they can't find someone to work the shift, in which case the office is closed. It resides in a gas station... "Chuckies" to be precise. Our guests need tickets to ride the bus - seems like an obvious thing, but because of the way their sponsors buy the tickets, the multiple last names of people and character limitation on the ticket, e-tickets are nearly impossible, so we rely on a printed ticket, which we cannot obtain between the hours of 1pm and 6pm, when our most popular bus goes by. It makes it tricky to say the least, and we didn't know how good we had it last week, just having to deal with getting people to the station. It has worked out only because of the amazing support of the Las Cruces community and drivers who drop everything to go to the bus terminal in Las Cruces, or an hour away in El Paso. One volunteer even drove all the way to Deming to try to catch up to a bus that departed and wouldn't let our client on because she did not have a printed ticket. Oh - and the closest airport is an hour away. That's fun!!

So needless to say, adaptations and ingenuity have been essential. What makes this so fun is the staff. 

This year's marks 10 years since I started going to Kenya, and being here with a familiar tired feeling in every cell of my body and yet complete satisfaction and joy, it all just seems like an appropriate way to mark my 10 year life changing moment. Ten years ago, I decided to quit my job as a systems engineer working on satellites and move to Canada, to take a break for a year and devote time to helping the people of Mikinduri Kenya, somehow, and take a breathe to find myself. It was the start of my journey, my first experience of 'community', mission, and complete joyful purpose. I remember crying so hard on the way home, devastsd to leave the group. 

While these 2 weeks weren't as intense as Kenya, there has been a familiar communal sense of purpose, drive, and love to serve the people who come to us, true visitation moments. I am grateful for my experiences with operations of satellites in space, medical clinics in Kenya, and hotel refugee hospitality in the southwest US, and I have to smile at the similarities, mostly the love and drive of the people that serve together. 

We have welcomed 200 people into the 26 rooms over the last 4 days, and that means also getting 200 people to an airport or a bus station, feeding them, providing toiletry welcome bags, travel bags with food, meals in between, and the whole process of registration. It has been all-encompassing. 

I won't get into too many stories, but here are some updates we learned about the treatment of the people before they come to us. One day, a woman and her 7 month old infant arrived from the bus and was immediately whisked away to the ER by one of our drivers because her baby had a fever - 103.6  according to the hospital, and he has been admitted for the last few days. (And the guards knew the baby was ill but did nothing for him on the 1 hour drive here). A child came with a burn on his face from the cold of the air conditioning in the holding centers - actually burned like frost nip you'd see way up north. We are told that the cold undercooked burritos were provided for adults, and children are given animal crackers and juice 3 times a day. They describe the feeling of longterm starvation, and being taunted as in one instance, an obese guard sat in front of the children eating a hamburger "at them" - the children! I could go on but don't need to. 

Some fun stories to leave you with, as it seems to be a constant paradox here - the interplay of suffering and laughter. One day, Sister Cathy asked if there was an extra person to help her in clothing. As much as we wanted to give her support, there was no one available. The next thing I know, there is a bilingual woman in Cathy's room - a friend of a friend that she made here in Las Cruces! Only Cathy could be so resourceful! 

A second story - as the people were getting off the bus (and we were quickly responding to the sick baby), one of the women asked about my cross and I could her them whispering something about "religioso hermana" and I confirmed it. Later on, one of the volunteers heard someone tell their family member on the phone that they were in a lovely place with the "little sisters" - "monjita". 

It has been an emotion time, with lumps in my throat and an emptiness in my chest, to see some people so overwhelmed with finally talking to their family member, hearing about the cruel conditions before they came to us, and hugs goodbye as they head off for their new lives. It will be hard to leave in just 36 hours and I dread my last day - tomorrow, hoping the shift will never end. Luckily, it begins in 5.5 hours so I should rest before the fun begins again and hopefully we welcome a new crew of people on a rest stop to their new home.